Terms of Service

1. Acceptance of Terms

By accessing or submitting a query on the SecureOrder Support Center, you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our support portal services.

2. Proper Use of Portal

You agree to use this portal only for lawful purposes related to order tracking, billing issues, security requests, or features regarding merchant transactions. Specifically, you agree not to:

• Upload files containing malicious executables, trojans, or virus scripts.
• Submit falsified contact information or attempt to impersonate another buyer.
• Use the support text fields to spam or transmit offensive marketing content.

3. Security & Account Liabilities

We provide a secure connection to record your support query. However, you are responsible for providing correct email details so that response drafts are sent to the correct recipient. SecureOrder is not liable for mail delivery errors arising from user-entered typo mistakes.

4. Limitation of Liability

SecureOrder acts as a secure support forwarding and lead logging interface. We make every effort to review tickets promptly, but we do not guarantee specific resolution timelines for inquiries requiring bank verification or third-party processor checks.