Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with your purchase. You are eligible to submit a refund ticket request under the following conditions:

• An accidental double-payment was charged for a single transaction.
• The purchased product/service was not delivered or has severe technical failure preventing access.
• The refund request is initiated within **14 days** of the original purchase date.

2. How to File a Refund Request

To request a refund, follow these simple steps:

• Go back to our main support page: Submit a Support Ticket.
• Select **"Refund Money"** from the Category dropdown menu.
• Specify your Name, Email, Order ID, and clear description of the reason for the refund request.
• Click **Submit** to log the lead and launch your email client to send the query.

3. Processing & Timelines

Once a refund ticket is submitted, our billing team will verify the transaction logs. If approved, the refund is executed immediately. Depending on your financial institution or bank card issuer, the funds will reappear in your account within **3 to 5 business days**.