Privacy Policy

1. Information We Collect

When you submit a support ticket via our portal, we collect the details necessary to diagnose and resolve your issue. This includes:

• Your name and contact email address.
• Technical details of the issue you select (Category, Subject, Description).
• Referral channel parameters (indicating which domain you accessed our services from).
• Any documents or files you choose to upload as attachments.

2. How We Use Your Information

All information collected is used solely to process your support request. Specifically, we use it to:

• Process your support request and match your purchase records.
• Respond to your billing or transaction queries.
• Identify and troubleshoot bugs on our merchant gateways.
• Ensure safety and prevent transaction fraud.

3. Security Measures

We take security very seriously. All information submitted through this support portal is transmitted securely using bank-grade 256-bit SSL encryption. Attachment files are stored in directory nodes protected by local server configurations that prevent unauthorized web scraping or direct downloads.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information with external parties. We only share information with payment gateways or verified service merchant partners when strictly required to verify payment statuses or process refund requests.